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MobileTrack not shown on Samsung S10

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‎02-23-2020 10:17 - last edited on ‎02-24-2020 12:10 by Fitbit Moderator

‎02-23-2020 10:17 - last edited on ‎02-24-2020 12:10 by Fitbit Moderator

I've tried all of the trouble shooting steps I've seen on these threads: clear app cache, uninstall/reinstall, restart device, try on WiFi and mobile data (Was not able to test on another compatible device). None have allowed me to add mobile track to my profile. I have a Samsung Galaxy S10, up to date Fitbit app, and up to date Android 10 OS.

 

Moderator edit: Subject for clarity 

Best Answer
3 REPLIES 3

‎02-24-2020 12:10

‎02-24-2020 12:10

Hi @bhayden2325, welcome to the Community Forums! 

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. To better assist you with this, can you please let me know if you have a Fitbit device currently setup in your account? If such is the case, please note that MobileTrack will not be shown as an option if you have a Fitbit device setup. If not, please send me a screenshot showing that MobileTrack is not available to further investigate.

 

To learn more about this specified feature, please check our help article: How do I use Fitbit MobileTrack?

 

I'll be waiting for your reply, let me know if you have any additional questions. 

Best Answer

‎02-24-2020 13:51

In response to RicardoFitbit

‎02-24-2020 13:51

I do not have a Fitbit associated with my acc ount. I used to have an old one, but it's removed from my account. 

Screenshot_20200224-164958_Fitbit.jpg

Best Answer

‎09-01-2020 21:13

In response to RicardoFitbit

‎09-01-2020 21:13

I am currently having this same issue and have also done the listed troubleshooting. Are you able to reply now 7 months later? 

Best Answer