03-26-2021
15:27
- last edited on
03-27-2021
16:20
by
SilviaFitbit
03-26-2021
15:27
- last edited on
03-27-2021
16:20
by
SilviaFitbit
My tracker app will not work correctly. It worked great until this week. I Uninstalledt and reinstalled to my android phone and still won't track walk correctly. What to do to fix?
Moderator Edit: Clarified subject
03-27-2021 16:23
03-27-2021 16:23
@pdiann A warm welcome to the Fitbit Community. Thank you for the troubleshooting tried prior to posting.
Please try the following steps:
- Log out from the Fitbit app
- Force quit it > Clear cache
- Restart your phone
- Log back in
Also let me know if MobileTrack isn't tracking your steps or if you're experiencing difficulties with the app itself.
Have a good weekend.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.