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MobileTrack not working on my phone

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‎03-26-2021 15:27 - last edited on ‎03-27-2021 16:20 by Fitbit Moderator

‎03-26-2021 15:27 - last edited on ‎03-27-2021 16:20 by Fitbit Moderator

My tracker app will not work correctly. It worked great until this week. I Uninstalledt  and reinstalled to my android phone and still won't track walk correctly. What to do to fix?

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎03-27-2021 16:23

‎03-27-2021 16:23

@pdiann A warm welcome to the Fitbit Community. Thank you for the troubleshooting tried prior to posting. 

 

Please try the following steps: 

 

- Log out from the Fitbit app 

- Force quit it > Clear cache 

- Restart your phone 

- Log back in 

 

Also let me know if MobileTrack isn't tracking your steps or if you're experiencing difficulties with the app itself. 

 

Have a good weekend. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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