MobileTrack stopped counting steps - Samsung S9

[kingbloodstone]

I was using the Fitbit app on my Galaxy s9 to have my phone count my steps using the MobileTrack setting.

Then essentially from one day to the next it stopped counting. Every started my phone restarted the app. I checked forums and one said to clear the cache but I don't know how to do that for the app. Any advice would be most welcome thank you.

See screenshots below.

I walked 2 miles on sunday!

Moderator Edit: Clarified subject

[Rich_Laue]

Clearing cache is done through phones settings, apps, Fitbit, storage, clear cache. 

While there go under power or battery and disable management. 

Did this start with a Fitbit app or phone update? 

[RicardoFitbit · Accepted solution]

Hello @kingbloodstone, it's nice to see you again participating here in the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

@Rich_Laue Thanks for the steps that were shared in your post.

Looking forward to your reply.

[kingbloodstone]

Thank you for the reply and suggestions. I'll follow up after I reinstall.
It looks like it may be related to the app update on 1/28/2021, but I did
not start having problems until 1/31 (Sunday, -- see screen shot).

[kingbloodstone]

Thanks for the help, folks! Looks like that did the trick. 

[RicardoFitbit]

Your replies are appreciated @kingbloodstone.

I'm happy to know that your issue was solved after trying the troubleshooting steps that were shared on this thread. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.