Mobiletrack not showing up on Galaxy S7 phone

[huxt3r]

What the topic says. It added it automatically when I set my account up but the option is not in the add device list to do so manually.

I removed it and wanted to re add it because it was not correctly reporting a walk I just went on.

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi there @huxt3r, awesome to see you have joined the Fitbit Community! My apologies for the late response and I'm wondering how it goes so far? where you able to activate Mobiletrack on your phone?

This option will depend of the functionality of the phone as not all device are able to support this feature. However if you were able to use it before, try to reset your app: log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

For more information about MobileTrack please refer to our help article: How do I use MobileTrack?

See you later and stay tuned to our Fitbit Community for more questions.