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Move account email

ANSWERED

‎04-28-2026 21:50 - last edited on ‎04-30-2026 10:07 by Fitbit Moderator

‎04-28-2026 21:50 - last edited on ‎04-30-2026 10:07 by Fitbit Moderator

I just got this e-mail saying how I haven't logged into my fitbit account in like two years and that I need to go to the app to follow instructions to move to my google account. by may 19th. Um why am I getting this when I already did that actually two years ago?

Moderator Edit: Clarified subject

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‎05-04-2026 09:42

‎05-04-2026 09:42

Hi @Newfitkitty Thanks for stopping by.

I'm glad you brought this up. I understand what you are referring to. 

I received the same email because I had an old account (one that I don't use anymore). But don't worry, if you already moved your account, please disregard the email.

MariLu | Community Moderator, Fitbit
Believe and act as if it were impossible to fail.

View best answer in original post

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2 REPLIES 2

‎05-04-2026 09:42

‎05-04-2026 09:42

Hi @Newfitkitty Thanks for stopping by.

I'm glad you brought this up. I understand what you are referring to. 

I received the same email because I had an old account (one that I don't use anymore). But don't worry, if you already moved your account, please disregard the email.

MariLu | Community Moderator, Fitbit
Believe and act as if it were impossible to fail.

Best Answer

‎05-09-2026 18:35 - edited ‎05-09-2026 18:38

In response to MariLuFitbit

‎05-09-2026 18:35 - edited ‎05-09-2026 18:38

@MariLuFitbit wrote:

Hi @Newfitkitty Thanks for stopping by.

I'm glad you brought this up. I understand what you are referring to. 

I received the same email because I had an old account (one that I don't use anymore). But don't worry, if you already moved your account, please disregard the email.

Thank you I was like a bit nervous after all technology can get screwy at times to. But I didn't want to panic yet until I got an answer. Not to mention we all know that google can be a pain in the butt often.

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