help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Move fitbit to Google account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-09-2023 14:58

‎11-09-2023 14:58

I can't use my fitbit app cause it wants me to migrate to Google. I have a child in my Family group and when trying to move the fitbit account to Google I'm supposed to choose a Google account for me and my child.

It's no problem for me but when I'm supposed to choose my child's account I'm unable to click on it or slide the section up to do so.  It's behind the " < □ lll" icons on the bottom part of my screen.   I've talked to support online 2 times today, forced the app to stop,  Uninstalled  and installed just like they asked me to with no luck.... any help? 

Screenshot_20231109_184819.jpg

 

Best Answer
0 Votes
1 REPLY 1

‎11-18-2023 18:39

‎11-18-2023 18:39

I would love to know if you ever found a fix? The same exact thing is happening to me.

Best Answer