Moved to Google, can no longer access children or other parent

[Ringthief]

My entire family all have fitbits.

There are fitbits like the Ace just for kids, which they have.

After being constantly prompted and promised that it would be quick and easy, I moved my family to Google.

Now it's almost impossible to access their accounts.

• I cannot switch to their accounts on my own device to sync them because i get a message that says child accounts can not be on the same device with an adult because "things get mixed up"
• They cannot put the account on the devices THEY use, because (A) their are other accounts on their too, and (B) they are older hand-me-down phones and the older version of the Fitbit app they can get from the playstore doesn't have Google login as an option.
• Also we couldn't use the family-name domain we pay for because it required Gmail and not workplace to log into fitbit
• Also after moving to Google my wife is no longer listed as a guardian or even in the family in my Fitbit account, even though she is a parent in our Google family. She is still my "friend" on Fitbit, but no option to make her a guardian or family member

Our entire family bought fitbits years ago to stay healthy and connected and now we are completely disconnected.

Thanks a lot, Google.

[Guy_]

Hi @Ringthief - thanks for highlighting the disadvantages of switching to a Google account, it may help others to be aware of the problems. However it will be a requirement in 2025.