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My Active Minutes don't show up in the Dashboard

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‎02-05-2021 11:10 - last edited on ‎02-08-2021 10:50 by Fitbit Moderator

‎02-05-2021 11:10 - last edited on ‎02-08-2021 10:50 by Fitbit Moderator

Updated the other day to „Fitbit 3.37 (1022)“, now my „active minutes“ don‘t show up in the dashboard. Always turns to „0“. Did all the common stuff like „delete and new download“, new log-in, bt on/off etc...

 

Moderator edit: removed label

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎02-07-2021 10:02

‎02-07-2021 10:02

Seems like this is a common issue. Possibly due to the recent update, as it was working before.

In which case its probably best to inform Fitbit Support directly. They may be able to help you.

 

NB. Fitbit haven't announced that version yet so guess you are testing it for them.

Author | ch, passion for improvement.

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‎02-07-2021 10:16

In response to Guy_

‎02-07-2021 10:16

Thx! Will do so...

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‎02-08-2021 10:48

In response to dc812

‎02-08-2021 10:48

@Guy_ @dc812, thanks for visiting the Fitbit Community.

 

Thanks for letting us know about this issue with Active Minutes and for trying to resolve before contacting us.

 

Our team is aware of it and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble this could have caused to you. We appreciate your patience and look forward to getting you back on track.

 

@Guy_, thanks for your support.


See you around.

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