My Boat Shoe badge isn't updating

[Jughead49]

Has been showing the same numbers everyday but it shows that I earned new ones.  Turned phone off but that did not help

Moderator Edit: Clarified subject

[SilviaFitbit]

@Jughead49 Welcome to the Fitbit Community. Thanks for the details shared. 

I appreciate the troubleshooting performed prior to posting. I'd like to clarify that badges are earned only by data tracked by your Fitbit Inspire 2 in this case. When viewing badges in the Fitbit app, once you tap on it, it will show the last date it was earned. Can you double check if it's showing the correct date it was earned? 

In the meantime, check out this article for additional information about Fitbit badges. 

Hope this helps. 

[Jughead49]

It shows the last date a shoe was earned but it is not updating the account
so it's been showing 41 badges for like 4 days every day I'm getting a new
badge but it's staying at 41

[SilviaFitbit]

@Jughead49 Thank you for getting back. I moved your post to this board, because it's more related to the topic. 

Let's try the following troubleshooting: 

- Log out from the Fitbit app 

- Clear the app cache 

- Restart your phone 

- Log back in 

Also, please check if you're getting the same information in your online Dashboard. 

Hope this helps. 

[Jughead49]

Okay I did all of the steps you suggested I had shown 44 for my Boot shoes
get 5000 more steps and shows that I earned another shoe today but it did
not update so it was 44 this morning and it still showing at 44. Where is
the online dashboard?

[SilviaFitbit]

@Jughead49 Thank you for sharing details about the Boat Shoe badge. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

The online Dashboard can be checked from your computer or phone browser by going to this link.

Have a good weekend. 

[Jughead49]

I went to the dashboard and it shows 48 while the app shows 44

[SilviaFitbit]

@Jughead49 Thank you for letting me know that the app isn't showing the same info as the Dashboard. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a nice day.