My Charge HR won't connect to my Android

[QueenofCaffeine]

I just received a used Charge HR from a friend. I've go through all the steps to reset the device. The problem is, it won't connect to my Android phone. I've searched the website and Google for help but I'm finding nothing. Any advice?

[RobertoME · Accepted solution]

Hi there @QueenofCaffeine, nice to have new faces in the Fitbit Community! I'm wondering if the issue you are experiencing is at the moment to connect your tracker with your Android app or at the moment to sync your information?

If this is related to syncing your Charge HR with your Fitbit Dashboard, then the following post will provide all the help you need: Having trouble syncing? (here's how to fix this).

Now in order to sync your tracker, you need to follow the steps to pair your Charge HR through the Fitbit app. I'm sure you already know this, so just as a matter of review, I would like to share the following steps in case you need them: Why can't I set up my Fitbit device?

See you later and let me know how it goes.

[QueenofCaffeine]

Hi Roberto!

All it needed was to be updated. Once I did that, I had no problems.

Thank you for your help.

Thanks,
Amber