help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Fitbit Surge doesn't pair anymore with my phone

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-26-2016 05:50

‎02-26-2016 05:50

Hi Everyone

I accidentally unpaired my fitbit surge from my samsung s6 and now it won't pair anymore

I tried several times to restart the fitness tracer but my phone can't find the bluetooth signal from my surge.
I also reinstall the fitbit app but no results

whenever i restart my fitbit , the fitbit icon appears but after 1-1.5h it go back to normal and with a different time

What should i do to pair it aagain with my phone??
thank you
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-27-2016 08:13 - edited ‎02-27-2016 08:17

‎02-27-2016 08:13 - edited ‎02-27-2016 08:17

Welcome to the Community @Dr_Eam79! Smiley LOL A friend of mine used to have the same issue, so, let me know if you are running the latest version of the Fitbit app and if you don't know, let me give you some tips to set up your Surge one more time:

1. Open the Fitbit App and log out
2. Turn off the Bluetooth and also your cellphone
3. Restart one more time your tracker 
4. Turn On your cellphone and also the Bluetooth
5. Log back into your Fitbit app and try the update (Android - iOS). 

6. Finally, Set up your tracker as a new Fitbit device.

 

Let me know how it goes! Smiley Wink

Community Moderator Tarin | Community Moderator

If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!

View best answer in original post

Best Answer
1 REPLY 1

‎02-27-2016 08:13 - edited ‎02-27-2016 08:17

‎02-27-2016 08:13 - edited ‎02-27-2016 08:17

Welcome to the Community @Dr_Eam79! Smiley LOL A friend of mine used to have the same issue, so, let me know if you are running the latest version of the Fitbit app and if you don't know, let me give you some tips to set up your Surge one more time:

1. Open the Fitbit App and log out
2. Turn off the Bluetooth and also your cellphone
3. Restart one more time your tracker 
4. Turn On your cellphone and also the Bluetooth
5. Log back into your Fitbit app and try the update (Android - iOS). 

6. Finally, Set up your tracker as a new Fitbit device.

 

Let me know how it goes! Smiley Wink

Community Moderator Tarin | Community Moderator

If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!

Best Answer