help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Fitbit app won't allow me to send or accept "Friend Requests". Any help is appreciated

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-29-2019 06:18

‎12-29-2019 06:18

I have a Charge 3 Fitbit. It was paired to my Samsung Galaxy S9 phone. My phone broke and is currently out for repair or of so I installed the Fitbit app into my Amazon Fire tablet. The tablet will not allow me to either send a request for friending another, nor will it allow me to accept a friend request. Is this an issue due to my tablet? Any help from anybody is greatly appreciated. Thank you in advance! 

Best Answer
0 Votes
2 REPLIES 2

‎12-29-2019 08:53

‎12-29-2019 08:53

Hi @vlb5274  you answered your own question. The Amazon Fire tablet isn't compatible, so while you may have some features work, others will not work. Do you have a friend (real life, not online) who would let you use their phone temporarily to accept a challenge? Hope your phone is soon back in your hands!

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎12-30-2019 07:35

In response to Odyssey13

‎12-30-2019 07:35

Have you tried accepting the request through a web browser? It is also possible to send friend requests through the web browser. Note that you will need your friends email. 

Or @vlb5274 send a link to your Profile Page  Page to your friend any way that you want to, 

 

Or have them scan this QR code. 

Screenshot_20191230-103329_Barcode Generator.jpg

You can save this to your photos on the phone. 

 

Best Answer