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My Fitbit won't sync

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‎10-30-2019 17:43 - last edited on ‎10-31-2019 15:18 by Fitbit Moderator

‎10-30-2019 17:43 - last edited on ‎10-31-2019 15:18 by Fitbit Moderator

Please test the Samsung Galaxy A6 phone for the fitbit software. My fitbit won't sync or let me add it to my profile because of the type of phone I have. Please fix it. I dont want to have wasted 100 dollars....

 

Moderator edit: updated subject for clarity

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‎10-30-2019 18:04

‎10-30-2019 18:04

Hi @svoge2  your phone is on the list of compatible devices - click to see. Have you made sure you have the latest app for Android?

Stepping in the U.S.A. since September 2013. Android 14

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‎10-31-2019 15:17

In response to Odyssey13

‎10-31-2019 15:17

@svoge2 Welcome to the Fitbit Community.

 

I'm sorry to hear that you are having difficulties to sync to your Samsung Galaxy A6.

 

Like mentioned by @Odyssey13, your cellphone has been fully tested by our team and it is part of the list of compatible devices. If you haven't done so, please follow the troubleshooting steps on the articles Why can't I set up my Fitbit device? or Why won't my Fitbit device sync?

 

If the above doesn't help, please let us know if you are getting any error during the process. If possible, you can also attach a screen shot for further investigation.

 

@Odyssey13 Thanks for your support.

 

If you have any question, please don't hesitate to contact us back.

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