help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My LG phone (7.0) is no longer compatible with my Fitbit device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-21-2021 19:27 - last edited on ‎11-22-2021 18:11 by Fitbit Moderator

‎11-21-2021 19:27 - last edited on ‎11-22-2021 18:11 by Fitbit Moderator

My app won't sync with my versa 2 anymore. It says my phone is no longer compatable what can i do?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎11-22-2021 08:37

‎11-22-2021 08:37

Hi @Hazel139  Android 8 is the minimum system to use the Fitbit app with all the available functions. If you have Android 7 and the app, don't remove the app or you won't be able to download it again. It's possible you might not be able to sync, but here is an article for troubleshooting it - click to read.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer