07-27-2021
05:57
- last edited on
07-31-2021
17:47
by
MarreFitbit
07-27-2021
05:57
- last edited on
07-31-2021
17:47
by
MarreFitbit
I have been using my Samsung SM-J120W with my Charge2 for a few years.
When trying to synch today, I saw a message that my version of the fitbit app was no longer supported.
I deleted the app and wen to the Google play store to get the new app. It did not show up.
I opened the Google Store on my workstation and found the app. In the list of my compatible devices, it shows my phone but says that it is not compatible with my phone.
The phone is running Android 6.
What do I need to do to get my phone talking to my Fitbit again.
My wife is about to find the same problem with her Fitbit since she has the same phone.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
07-31-2021 06:18 - edited 07-31-2021 06:18
07-31-2021 06:18 - edited 07-31-2021 06:18
Hello @ronatartifact and @GRB53
The latest fitbit apps only work with Android version 8 or higher.
If you have removed your fitbit version, you will have to look in archive sites for an older version of the fitbit app.
I've also moved this thread into the android forum.
07-27-2021 09:59
07-27-2021 09:59
I'm having the same problem except I have a Charge 3 and a Samsung SM-G900A.
07-31-2021 06:18 - edited 07-31-2021 06:18
07-31-2021 06:18 - edited 07-31-2021 06:18
Hello @ronatartifact and @GRB53
The latest fitbit apps only work with Android version 8 or higher.
If you have removed your fitbit version, you will have to look in archive sites for an older version of the fitbit app.
I've also moved this thread into the android forum.
07-31-2021 08:11
07-31-2021 08:11
Thanks for clearing that up.
This will probably make a few users unhappy since changing a phone to get a supported app for a watch seems to be a bridge too far.
OTOH version 6 has been off support for a while.
I will try to find a way to upgrade the phone without throwing out a perfectly good phone.
In the meantime, I will look for the older version of the Fitbit app.
07-31-2021 08:32 - edited 07-31-2021 08:34
07-31-2021 08:32 - edited 07-31-2021 08:34
There are several sites that archive past app versions.
With android it will be easy to download and "side load" any version.
Try Google.
This is a lot easier than rooting the phone to install a questionable newer OS
08-28-2021 18:44
08-28-2021 18:44
I tried to give a thumbs down to the response, but I guess this system only allows happy faces. A meaningful response would have said which older version of the fitbit app to go back to.
08-29-2021 05:51
08-29-2021 05:51
@Sandcrab72 what OS version does your phone run? If the OS is version 8 or above, fitbit should support it.
If the OS is version 7 you will need to side load an older fitbit app version.