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My fitbit isn't syncing with my LG Leon

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‎02-07-2016 19:54 - last edited on ‎02-08-2016 03:00 by SunsetRunner

‎02-07-2016 19:54 - last edited on ‎02-08-2016 03:00 by SunsetRunner

I've been trting to sync my fitbit to my phone and it's not even recognizing it. It's still saying I haven't sinked it since Feb 5. Help please. thanks

 

Moderator edit: title for clarity.

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‎02-08-2016 03:06

‎02-08-2016 03:06

Welcome to the Forums @Kjbb118! One of the main reason of your Fitbit not syncing with your mobile device is because is not listed in the compatible devices yet. However, if you had been able to sync in the past, it's worth to attempt these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process.Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your tracker is running the latest software version and your mobile device the latest version of the Fitbit app for Android device.

 

Hope this helps. Let me know the outcome.

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