My fitbit will not connect to the android fitbit app.

[Flex_Family]

The app finds the fitbit flex, lights up...I tap until the vibration as per on-screen instructions, and then it circles and turns and finally goes back to the account screen showing no fitbit connected. I'm at a loss of what to do next. Please help me. I've tried this same process multiple times, uninstalled and reinstalled the app, restarted the fitbit. Is it just garbage?

[RobertoME]

Hi there @Flex_Family, good to see you in the Fitbit Community. I'm wondering how it goes, is the issue still persisting?

To start with, I would like to recommend the following article: Why can't I set up my Fitbit device? I saw you have tried some troubleshooting steps on your own, so just take a look if there is something additional to try if the issue continue.

Sometimes, if you uninstalled the app, it may store some data that is not entirely deleted. So try this, instead: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version)

Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

See you around and hope this get you back on track.