My versa wont sync with any fitbit app

[Melissamb]

I have tried to sync for 3 days. It will not sync accept when on the charger at night. I have turned Bluetooth on and off, Wi-Fi, and uninstalled-reinstalled app on my phone numerous times. Tried my pc, other phone. Nothing. Any ideas?

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

These have always worked for me when I’ve had problems but others have found other steps that worked for them. For example:

• let the battery completely drain and then recharge

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Melissamb]

Thanks I'll try thesr

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