11-20-2022 12:04
11-20-2022 12:04
I can't seem to find anyone with this exact problem. My Fitbit app seems to have glitched a few weeks ago and associated Tuesday's calories with Wednesday instead, and now all my calories in vs out charts are off by a day.
So at 7 am on Monday it's showing my Sunday calories against today although I haven't logged anything yet
If I go to Macronutrient view it has the food log associated with the correct day.
I've tried syncing the account and hoped that changing over to a new week would help but it's the second Monday since that glitch and it hasn't righted itself.
Any ideas? Do I need to decouple the apps and start again?
(Also I tried including screenshots but the thing freaked out and gave me a weird error code. Then when I tried correcting it accused me of post flooding. This isn't great Fitbit.)
Answered! Go to the Best Answer.
12-03-2022
11:31
- last edited on
10-14-2023
14:14
by
MarreFitbit
12-03-2022
11:31
- last edited on
10-14-2023
14:14
by
MarreFitbit
@AcidicMelody Nice to see you in the forums again. Please excuse the delayed response.
Thanks for reaching out about the calories synced with MyFitnessPal. I am sorry to read about the error message with the screenshots. This is the first time I see that happening. Not sure what caused it, but I apologize on behalf of Fitbit.
In this case I would proceed as you suggested, unlink both accounts and connect them again. Here you find tips for apps connected to your account: How do I troubleshoot apps connected to my Fitbit account?. After a new connection everything should be back to normal.
12-03-2022
11:31
- last edited on
10-14-2023
14:14
by
MarreFitbit
12-03-2022
11:31
- last edited on
10-14-2023
14:14
by
MarreFitbit
@AcidicMelody Nice to see you in the forums again. Please excuse the delayed response.
Thanks for reaching out about the calories synced with MyFitnessPal. I am sorry to read about the error message with the screenshots. This is the first time I see that happening. Not sure what caused it, but I apologize on behalf of Fitbit.
In this case I would proceed as you suggested, unlink both accounts and connect them again. Here you find tips for apps connected to your account: How do I troubleshoot apps connected to my Fitbit account?. After a new connection everything should be back to normal.