Need help getting my Fitbit download back to my Zte pro phone

[Lstayfocus]

First my  Fitbit charge2  hadn't synced to my phone in 6 days  so deleted from my phone and try to download it back . It keep saying turn bluetooth  off an back on to pair did it several times and now I can't get it added back on my ZTE Pro phone( still doesn't work ) .I miss my Fitbit Help me please someone. 

[LanuzaFitbit]

Welcome to the Forums @Lstayfocus

At the moment the ZTE Pro is not on the compatibility list, this means that we can't guarantee that all of the features will work 100% of the time.

Having said that, as long as it fulfills the minimum requirements to sync, Android 4.4 or higher and Bluetooth 4.0, there is a possibility that the notifications will work correctly.

Some users have found that following these steps helps them to get phones not on the list to work. Please know that our team is aware of the need to add more devices and testing on some models is still pending

Let me know if you have any further questions.

[Lstayfocus]

Sent from Yahoo Mail on Android

[LanuzaFitbit]

Hello @Lstayfocus.

It seems like your post didn't come through. Could you try posting it again directly on the Forums instead of using the email to reply. That should help the post come  through.

Look forward to your reply.

[Lstayfocus]

It's back working online an I'm Happy about it. Had to call customer service and he wslkwa me through.Thsnks to Fitbit for customer support ❤👍

[LanuzaFitbit]

Hello @Lstayfocus.

Glad to know that everything is in order now! 

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users.

Feel free to reach out if you need any further assistance.