help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Fitbit will not sync with S9

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-08-2018 08:57 - last edited on ‎08-09-2018 06:26 by Fitbit Moderator

‎08-08-2018 08:57 - last edited on ‎08-09-2018 06:26 by Fitbit Moderator

I got fitbit Hr for my b day. I got Samsung s9 and I'm unable to pair it, it would not sync. Why? I have try many things and nothing need help please.

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎08-09-2018 06:27

‎08-09-2018 06:27

Welcome to the Forums @Maggie35!

 

This might be happening because the Galaxy S9 is not on the supported devices list. This means that the app has not been fully optimized to work with that phone and thus issues like this are to be expected.

 

As long as the phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a chance that they will work correctly however we cannot guarantee it. Having said that, some users have mentioned that following these steps has helped them get their phones not on the list to sync and work correctly. Maybe you could give it a shot.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎10-08-2018 11:07

In response to LanuzaFitbit

‎10-08-2018 11:07

It would seem from what I reading on the device support list - that the Samsung Galaxy s9 model is supported??

Am I reading something wrong? (https://www.fitbit.com/devices#galaxy_s9)

 

 

Best Answer
0 Votes

‎10-09-2018 08:46

In response to CMJ23

‎10-09-2018 08:46

Hello @CMJ23.

 

Indeed it is!  This post was created before it was added to the list so that's why my reply mentions it. The S9 should be working correctly now!

 

If you have any issues or questions please let me know.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes