help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Phone will not tell me pace during my run

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-09-2017 15:10

‎04-09-2017 15:10

I have a Fitbit charge 2.  My old phone would tell me via speaker during my run when I hit a mile and what my pace was.  My new phone a Samsung Galaxy 3 does not.  I've looked at all of the settings I can think of and it still doesn't do it.  

Best Answer
0 Votes
1 REPLY 1

‎04-13-2017 08:02

‎04-13-2017 08:02

Hi there @JeriM, it's nice to see you have joined the Fitbti Community. The feature that allows this option is MobileRun. To learn more about this feature visit this post.

 

The settings for pace cues can be found in the same screen of this feature. Go to your exercise tile > Tap on the Stopwatch icon in the right corner.

 

Screenshot_2017-04-13-08-32-32.jpg

 

If your phone is not working in the same way as it happened with your old mobile device, it's possible that the feature is not supported with the external speaker.

 

Hope this helps. Let me know if you have additional questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes