10-26-2017 07:40
10-26-2017 07:40
I recently upgraded to a new phone, the Samsung Galaxy Note 8. My old phone was the Note 3. On the old phone the Fitbit Charge 2 synced automatically and I got text notifications on my Fitbit as well. I have installed the Fitbit app on the new phone and set everything up and synced the Fitbit to the new phone. However, I am not getting texts to the fitbit from the phone and when I go into the Fitbit app on the phone it does not automatically sync and update to current stats. I have to manually force it to update. I have made sure that the Fitbit is on in the new phones Notifications and also that the Notifications is still on on the Fitbit itself. The old phone is off.
Any ideas? Did I need to uninstall the app from the old phone, maybe? I also just noticed that trying to launch the Fitbit program on my Macbook Air does not work. Weird. Any help appreciated.
10-26-2017 08:15 - edited 05-23-2025 11:03
10-26-2017 08:15 - edited 05-23-2025 11:03
Hey there @Methos1979, it's nice to have you around! Congrats on the phone upgrade!
Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app.
If notifications aren’t still working, force quit the Fitbit app and reopen it to sync your Fitbit device.
PS: Are you trying to download the Fitbit app on your Mac? Keep in mind that notifications only can be enable on compatible mobile devices.
Give this a shot and let me know how it goes!
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10-26-2017 09:18
10-26-2017 09:18
Nothing suggested works or is applicable. You said to make sure Enable Notifications Widget is on under the notifications in the app - I cannot find anything like this anywhere in the Fitbit app on the phone.
10-27-2017 09:18
10-27-2017 09:18
So, nothing more? I guess it's time to move on to the Samsung G3 Frontier watch after all...