New phone, no texts, no automatic syncing

[Methos1979]

I recently upgraded to a new phone, the Samsung Galaxy Note 8. My old phone was the Note 3. On the old phone the Fitbit Charge 2 synced automatically and I got text notifications on my Fitbit as well. I have installed the Fitbit app on the new phone and set everything up and synced the Fitbit to the new phone. However, I am not getting texts to the fitbit from the phone and when I go into the Fitbit app on the phone it does not automatically sync and update to current stats. I have to manually force it to update. I have made sure that the Fitbit is on in the new phones Notifications and also that the Notifications is still on on the Fitbit itself. The old phone is off.

Any ideas? Did I need to uninstall the app from the old phone, maybe? I also just noticed that trying to launch the Fitbit program on my Macbook Air does not work. Weird. Any help appreciated.

[MarreFitbit]

Hey there @Methos1979, it's nice to have you around! Congrats on the phone upgrade! 

Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app. 

• Your phone is too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. 
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. Since you're on Android phone, check the following:
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
• The app that should send the notification can't do so. 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.

If notifications aren’t still working, force quit the Fitbit app and reopen it to sync your Fitbit device.

PS: Are you trying to download the Fitbit app on your Mac? Keep in mind that notifications only can be enable on compatible mobile devices.

Give this a shot and let me know how it goes! 

[Methos1979]

Nothing suggested works or is applicable. You said to make sure Enable Notifications Widget is on under the notifications in the app - I cannot find anything like this anywhere in the Fitbit app on the phone.

[Methos1979]

So, nothing more? I guess it's time to move on to the Samsung G3 Frontier watch after all...