No Device Found

[Jbuttrey75]

The Fitbit App cannot find my Versa. I have a Samsung Galaxy S8. 

[mgcon]

Hi I'm also having this issue. I have an Alta and the app keeps losing connection with my fitbit. I have uninstalled both several times. Now it will not connect at all with my alta. I have a Samsung S9 plus

[SteveH]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Kbkempf]

Also having this issue with my Samsung galaxy 8 syncing.  Tried all the suggestions. Removed device from app. When trying to pair cannot find now.  No issues with the iPhone app.  Also having issues with it auto recording exercise.