No FB messenger notifications

[buckeyegirl1721]

https://photos.app.goo.gl/1QBDzct7TwSRe6sq5  Edit- today it's working again so nevermind 🙂

Up until today, my wristband buzzed when I got a facebook messenger msg, as well as a regular text message. Today it stopped doing that, so I went into the settings to see what's going on, and take a look at the screenshot to see why it's no longer buzzing. Any idea why? One of the main reasons I use my fitbit is to get text notifications, and if that doesn't work... well I will never buy another fitbit, that's for sure.

Moderator edit: Subject for clarity.

[LokeAa]

It looks like there is no mark in the box next to messenger? If that is the case, tick the box:-)

[buckeyegirl1721]

Yes there is no check mark in the box because it will not let me. See how it looks a little bit gray compared to all the other ones that are black. That is what my question is-- is Fitbit no longer supporting the Facebook Messenger app?I have a charge 3 btw

[LokeAa]

Ok, something, most likely an update, for messenger, or facebook, or the phone, or... has messed with your notifications settings. First check the phone.

Settings > Apps & Notifications If it is set to off, toggle the switch to on

Messenger:

Long press the icon  >Info  >Notifications >If not enabled, Toggle the switch "All messenger Notifications" to on 

[RodrigoMFitbit · Accepted solution]

@LokeAa Thank you very much for your help. 

@buckeyegirl1721 Welcome to the forums. Thanks for reaching out regarding the FB Messenger notifications on your Fitbit device. 

These steps are recommended for this scenario: Why are notifications delayed or missing?. I am glad to read that everything is working as expected now. 

Wish you a lot of fun with Fitbit. Have a nice day!