No Notifications, can not hook to samsung s-8 unless in bluetooth classic

[Scott_Hoffman]

I have Samsung S8 and I can not get my blaze to link to my phone except in classic Bluetooth mode that gives me no notifications. Also if I leave my sync all day on my blaze battery will not last at all. So I have to manually sync my blaze once a day that kind of takes away some of the fun of friendly competitions because my stats are never up to date. I have called fit bit they tried a few things and informed me they are working on a update, I have emailed them with no results just offers of replacement (don't think that is the answer). I have contacted Samsung and Verizon not getting anywhere, notifications are a big deal to me and real time stats are up there also. I am just wondering if this is ever going to be resolved, according to the fit bit website the Samsung S8 is a completely compatible device. Starting to wonder if I should look for a device that does what is says and gives the customer all options that are offered!

[LanuzaFitbit]

Thanks for joining the Community @Scott_Hoffman.

I definitely understand how this can be very frustrating. Please do know that our team is aware of the situation with the notifications and it is being worked on. There haven't been any updates on the matter at this time but I'll be sure to keep my eyes open. Whenever a solution is found we will be sure to let everyone know!

Thanks for your understanding. Feel free to let me know if you have any further questions. 

[Brande]

I am having the same issues with my blaze and samsung s8 as well but I am unable to even get it to sync to my bluetooth.

[LanuzaFitbit]

Welcome to the Community @Brande.

Thanks for letting me know. Our team is working on this situation and whenever a solution is located, we will be sure to let everyone know.

In the meantime, perhaps you could visit one of our Discussion boards. Lots of different topics to talk about with other Community members. 

Let me know if you have any further questions.

[CaptainJR]

I am also having the same issue. I have been troubleshooting on my own for awhile and can't get my Samsung S8 to get notifications but it will control my music. When do you expect the issue to be resolved if it wide spread? Thank you!

[LanuzaFitbit]

Welcome to the Forums @CaptainJR.

At the moment we do not have any news or concrete information on the matter. Whenever we do we'll be sure to let everyone know about any updates.

Thanks for your patience and understanding. Let me know if you have any further questions.

[Whyte1]

Can not pair my surge to my Samsung S8+. What are expected wait times for this to be repaired.

[LanuzaFitbit]

A very warm welcome to the Community @Whyte1.

Unfortunately we do not have any news on the matter. As I mentioned yesterday, this is being looked into and as soon as we get any news we'll let everyone know.

If you have any further questions, please let me know.