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No display on Fitbit Alta at all

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‎10-30-2017 22:28

‎10-30-2017 22:28

I have an account and I have downloaded the app on my Oppo F1S. I can see the activity on the dashboard and figure out what has happened, but my Firbit is Blank. I dont see any light, notification at all. I have used it for a day and the progress is seen on the dashboard of the app. 

Any idea how I could start the Fitbit on my wrist?

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‎11-02-2017 10:03

‎11-02-2017 10:03

Hello @UKK, good to see you have joined the Fitbit Community. Certainly this is not an expected behavior from your tracker. I'm wondering if your tracker is responsive when you tap on it?

 

In case you haven't try it, I would recommend to try with a restart.

 

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
    User-added image
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable.

Hope this helps and let me know how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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