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No food or water widgets displaying on the Fitbit app

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‎07-27-2021 10:28 - last edited on ‎07-28-2021 15:04 by Fitbit Moderator

‎07-27-2021 10:28 - last edited on ‎07-28-2021 15:04 by Fitbit Moderator

The two tiles for logging food and water were gone when I wanted to start logging this morning. I used these widgets often! I uninstalled and reinstalled the app, hoping to see the widgets again, but no dice! 

 

I know I can just open the app, but I really liked those widgets!

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎07-28-2021 01:36

‎07-28-2021 01:36

On my tablet (Android 9) the widgets reverted to the fitbit logo but no connection to the app (didn't matter much because the steps widget hadn't updated in three days), and when I tapped one they just said 'there is a problem' so I deleted and reinstalled them and although I'm still doubtful of the steps, the water one appears to work. On my phone, on Android 10, even the icons vanished, although when I touched the screen where they ought to be I got the 'resize/delete/app info' thing. I deleted the widgets and reinstalled them and now I have two grey squares that just say 'problem loading widget and don't connect to the app. I presume it's something to do with the app update?

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