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No longer receiving text or phone notifications from Galaxy S8

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‎10-06-2021 07:37 - last edited on ‎10-06-2021 14:26 by Fitbit Moderator

‎10-06-2021 07:37 - last edited on ‎10-06-2021 14:26 by Fitbit Moderator

My watch vibrates but I no longer can see a text or phone call on my phone. Also - it does not alert me to move anymore. Please help!

 

Thanks.

 

Moderator Edit: Clarified subject

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‎10-06-2021 14:26

‎10-06-2021 14:26

Welcome, @PERNST1313! It's great to see you around.

 

Thanks for the details about notifications. If your watch is not receiving notifications anymore, you'll have to check your watch and phone's settings. I recommend you to check this help article: How do I get notifications from my phone on my Fitbit device? for troubleshooting steps.

 

On a side note, I moved your post to the Android board to keep the Community organized.

 

Hope this helps.

 

 

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‎10-06-2021 20:04

‎10-06-2021 20:04

My new Luxe will not vibrate even though it's set on Strong. Sometimes it'll tell me I have a new message and sometimes it doesn't.  When it does , it'll let me read it.

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‎10-07-2021 07:15

In response to Coachmissjudy

‎10-07-2021 07:15

Welcome to the Community, @Coachmissjudy.

 

I appreciate the details about the vibration trouble. Is this happening with message notifications only or with any other notification (reminders to move, silent alarms, etc.)? I recommend you swipe down from the clock face on your Luxe and check that the DND and Sleep option are turned off.

 

Catch you later.

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