No longer see active heart rate in app, only resting heart rate

[Bern136]

In app paired with Charge 3, used to be able to see active/current heart rate along with resting heart rate data - was this removed in a recent update? I realize current heart rate info is on the device itself, but it was handy to see it in the app dashboard as well.

[Corr]

Hi @Bern136 I had the same problem since a few weeks. For another reason I unpaired and then paired the tracker again this morning and now everything is back to normal.

Hope this works for you too.

[tmausmer]

I'm going to try this.

[Rich_Laue]

The reason your not seeing the current heart rate is n because the app doesn't have a live connection to the tracker. 

Get you're tracker to count a few steps and the connection should be made. 

While you cn unpair the tracker from the phones Bluetooth, the user cn not pair the tracker, I'm not sure what @Corr is referring to. 

[Corr]

Hi @Rich_Laue 

I am not a native speaker, but as I understood, @Bern136 couldn't see his/her live and resting heart rate anymore.

I had that same problem and was able to solve it by first unpairing my Charge 3 and after that pairing it again.

I wanted to (un)pair the tracker for an other reason. After doing that my other problem was solved and as a bonus I also got my live heart rate back.

[tmausmer]

It is tracking my steps but not my heart rate. My sleep wasn't tracked last
night either.

[Rich_Laue]

As you walk you might see your steps increase real time on the app. At this time the heart rate, calories, and distancce should also have live data.