No more notifications

[douglaughlin5]

I used to get notices on my watch now I don't

Moderator edit: Subject for clarity.

[RiekoC]

Hello & welcome @douglaughlin5 

Since you didn't mention which Fitbit device you have, I'll do my best to give you general instructions. 

• From the Today page on your app, tap on your picture/icon in the upper left to open the Account page
• Tap on the tile with your Fitbit device to open the specific device page
• Under "General", tap Notifications
• On the Notifications page, confirm that you have notifications turned on for Calls, Text Messages, Calendar Events, and Emails. Also, confirm that the correct apps are selected for each category
• Tap on App Notifications to open the list of apps that are available to your device for notifications. The list is in alphabetical order. Swipe down the list and select the ones for which you want to receive notifications on your device.
• Tap the arrow in the upper left to return to the device page and tap Sync Now

This should set up your device to receive notifications. If this doesn't work, please let us know and tell us which device you have so we can provide more specific instructions. 

[RodrigoMFitbit · Accepted solution]

@RiekoC Thanks for your help. Top!

@douglaughlin5 Welcome to the forums. I will be happy to help you out with the notifications on your Fitbit device. 

Please make sure to try the tips in the following article: Why are notifications delayed or missing?. Which smartphone do you have? I also recommend checking the Fitbit app permission on your phone's settings. Take a look at this article: Why does the Fitbit app need to run in the background on my Android phone?. Usually Android smartphones have settings to preserve the battery. They vary from phone to phone but you usually find them under "Apps" in your smartphone settings. 

[SarahReneeP]

I have done everything. I reset the device, deleted the device, deleted the app, and started from scratch. It takes forever to connect, and then once it does it will connect for a few moments and then goes back to not connecting.

[F.O]

Had the same issue on my inspire 3, tried to get assistance from Fitbit tech support but no luck there. Finally figured out that I had to do a factory reset on my watch via You Tube, which helped get the notifications coming in again. 

[RodrigoMFitbit]

@SarahReneeP Nice to see you in the forums again. @F.O Welcome to the forums. Thanks for your own experience and how you got it to work. That will help other users. 

@SarahReneeP What smartphone do you have? Have you checked the Fitbit app permissions on your smartphone? I recommend you take a look at this article: Why does the Fitbit app need to run in the background on my Android phone?. Make sure you have followed all tips in this article Why are notifications delayed or missing?. 

[F.O]

I tried all of those options Sarah noted and the only thing that worked was
the hard reset which I found how to do on a YouTube video, a regular
restart does not fix this issue. I have an inspire 3.

[RodrigoMFitbit]

@F.O Thanks for your own experience. I would only use that a last resort. We shall see how that goes for Sarah. Thanks again.