Hello @Martiversa2
In order to provide you the best guidance, we'll need some more information.
Which Fitbit device are you using?
When did your phone get the Samsung update? Were you getting sleep data before the update?
Are you missing all your sleep and health metrics data?
What have you tried so far to fix the issue?
Rieko | N California USA MBG PE
Best Answer
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Good to see you participating in the community for the first time @Martiversa2.
Thank you for sharing the inquiry regarding the Sense 2. Sorry to know that you are having this difficulty.
I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please take a look at your inbox and keep in contact with Support.
Thanks @RiekoC for providing help.
Best Answer