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No sleep score on Fitbit app

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‎06-04-2022 06:21 - last edited on ‎06-08-2022 14:24 by Fitbit Moderator

‎06-04-2022 06:21 - last edited on ‎06-08-2022 14:24 by Fitbit Moderator

I have contacted support twice and chat once. Not much help. When they can't get it fixed in a short time they end conversations!  I had fitbit Charge 3 for a couple years and no problem.  The only thing I haven't tried to do is delete my account! So frustrated......

 

Moderator edit: Subject for clarity.

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‎06-08-2022 15:03 - last edited on ‎06-07-2024 10:43 by Fitbit Moderator

‎06-08-2022 15:03 - last edited on ‎06-07-2024 10:43 by Fitbit Moderator

@Lmimetz Welcome to the forums. Thanks for reaching out regarding the sleep score. 

This is what I would recommend in this scenario: . However, I am sure support has already provided you with this article. In this case, I recommend you stay in touch with support. They will provide you with a suitable resolution.

RodrigoM | Community Moderator, Fitbit

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‎06-12-2022 07:15

In response to RodrigoMFitbit

‎06-12-2022 07:15

No it has not! I never received  contact from support as promised in a couple of days! It's been over a week. 

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