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Not able to log into app on new phone

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‎03-07-2026 09:03

‎03-07-2026 09:03

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I get this everytime I attempt to login to the app on my new samsung s24, I have tried all the troubleshooting suggestions that I can find (both online and on here).

It allows me to login via a browser however the app just will not work.

Any help would be greatly appreciated.

 

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3 REPLIES 3

‎03-07-2026 11:15

‎03-07-2026 11:15

Hi @Gemma09 and welcome to the community. 

I appreciate your message, and I'm sorry to hear about this issue regarding your access to the Fitbit app. 

Are you trying to access it through the Fitbit login or the Google login?

If you already migrated to a Google account, try the Google login. If you haven't, try the Fitbit login. 

 

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Best Answer

‎03-07-2026 12:58

In response to MarioSFitbit

‎03-07-2026 12:58

Hi @MarioSFitbit

Thank you for the welcome and the reply. 

I set up my account in 2024 so it has only ever been a google account.

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‎03-07-2026 19:17

‎03-07-2026 19:17

Hi @Gemma09 - in a new phone you may have a fresh copy of the the Fitbit App, make sure it has all the permissions, just in case it hasn't.

Although it is a new copy, try also swiping off the active error window and clearing the storage cache.

Then try login with only either WiFi or mobile connections to see if there is a difference.

Lastly check private DNS which is a common default on new Samsung phones though not usually blocking at the login stage.

Author | ch, passion for improvement.

Best Answer