help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not calculating steps properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-31-2017 14:58

‎03-31-2017 14:58

6989 steps equals 7 ww fit points, the next day 12006 steps equals 5....had this problem last week too, but I thought it was fixed.  Anyone know what's going on or how I can fix it?

Best Answer
0 Votes
1 REPLY 1

‎03-31-2017 15:32

‎03-31-2017 15:32

@morenovick, isn't this calculation done by the WW app, and not the Fitbit app?

 

Best Answer
0 Votes