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Not getting text notifications

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‎01-18-2020 13:12

‎01-18-2020 13:12

I'm not able to get text  Notifications from my fit bit charge 3 from my android smartphone. How can I fix and solve this problem?

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‎01-19-2020 17:58

‎01-19-2020 17:58

Hi @Lisakb, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which Android mobile device are you using? When this issue started? Is this affecting phone call notifications too or just text? In the meantime I receive your answers, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 3 are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions

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1 REPLY 1

‎01-19-2020 17:58

‎01-19-2020 17:58

Hi @Lisakb, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which Android mobile device are you using? When this issue started? Is this affecting phone call notifications too or just text? In the meantime I receive your answers, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 3 are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions

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0 Votes