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Not receiving WhatsApp notifications

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‎10-07-2019 22:31 - last edited on ‎10-08-2019 12:34 by Fitbit Moderator

‎10-07-2019 22:31 - last edited on ‎10-08-2019 12:34 by Fitbit Moderator

Good day

 

My versa has been working perfectly since I got it however over the past two weeks I have not been recieving WhatsApp notifications. My settings are all correct, WhatsApp being my default messaging app. This has become an inconvenience as we use the app at work for emergencies. Please advise.

 

Moderator edit: Subject for clarity 

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‎10-08-2019 12:33

‎10-08-2019 12:33

Hello @Kris19k, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which Android mobile device are you currently using? Also, are you receiving notifications from other apps and call notifications too? 

 

If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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