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Not receiving notifications after update

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‎03-07-2020 23:57 - last edited on ‎03-10-2020 14:51 by Fitbit Moderator

‎03-07-2020 23:57 - last edited on ‎03-10-2020 14:51 by Fitbit Moderator

My phone updated my Fitbit app automatically and now my notifications don't work on my inspire hr. The app just keeps saying notifications are unavailable and I need to restart my phone. I've disconnected, deleted, reinstalled, reconnected and only occasionally get phone call notifications but no texts. Someone help. 

 

Moderator edit: Subject for clarity 

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5 REPLIES 5

‎03-08-2020 04:52

‎03-08-2020 04:52

@Arwhite88 Hello!  I have moved your post out of the Inspire HR forum over to the Android board, as I think you'll receive more help here.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎03-10-2020 14:51

In response to Heather-S

‎03-10-2020 14:51

Hi @Arwhite88, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for your post and for troubleshooting your device prior to posting. To better assist you with this, could you please let me know which Android mobile device are you using? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

@Heather-S Thanks for bringing this to my attention and for your support.

 

Keep me posted and let me know if you have any additional questions.

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‎03-10-2020 14:57

In response to RicardoFitbit

‎03-10-2020 14:57

Yes I have tried the troubleshooting numerous times including uninstalling
and unsyncing. Ever since my app automatically updated the notifications do
not work correctly.
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‎03-17-2020 19:54

In response to Arwhite88

‎03-17-2020 19:54

Your update is appreciated @Arwhite88, sorry for the delay in responding your post.

 

Thanks for taking into consideration the troubleshooting steps that were shared on my previous post. To further investigate this situation and move forward, can you please let me know which Android mobile device are you using as per previously asked? Also, please send me a screenshot of the notifications settings of the Messages app on your phone.

 

Looking forward to your reply. 

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‎03-18-2020 03:04

In response to RicardoFitbit

‎03-18-2020 03:04

The link to "how to get notifications..." does not work:

 

Error: Error ID: 233590018-10277 (-541979587)
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