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Not receiving notifications from Dexcom G6 app

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‎01-20-2020 11:41 - last edited on ‎01-22-2020 10:56 by Fitbit Moderator

‎01-20-2020 11:41 - last edited on ‎01-22-2020 10:56 by Fitbit Moderator

Stopped receiving A1c info from my Dexcom G6 app. Worked for 3 weeks now nothing.

 

Moderator edit: Subject for clarity 

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‎01-22-2020 10:53 - edited ‎01-22-2020 10:53

‎01-22-2020 10:53 - edited ‎01-22-2020 10:53

Hi @Mamanewbz, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this inconvenience and how many times since then? Are you receiving notifications from other apps, text and phone calls? If you haven't already done so, please try the troubleshooting steps that are specified on our help article: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted.

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