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Not receiving notifications in new phone

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‎06-17-2018 17:37 - last edited on ‎06-20-2018 12:17 by Moderator Alum

‎06-17-2018 17:37 - last edited on ‎06-20-2018 12:17 by Moderator Alum

No notifications on my Alta. I just switched from an iPhone 7+ to an Samsung Galaxy 9+. My app is tracking the Fitbit but when I get a text message or call the Fitbit does nothing

 

 

Moderator Edit: Updated Subject For Clarity.

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‎06-20-2018 12:16

‎06-20-2018 12:16

Hi there @christiner118, awesome to have you here in the Fitbit Community! I saw that after you change from iOS to Android the notifications are not working.

 

At the moment the Galaxy S9+ has not being confirmed as compatible and one of the common behaviors with this incompatibility are with notifications. It won't hurt to give it a try to the following recommendations: My Fitbit device isn't receiving notifications from my phone.

 

Hope this helps and we are working to confirm more compatible devices in the future.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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