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Not receiving notifications on Surge

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‎09-23-2019 06:31 - last edited on ‎09-24-2019 13:13 by Fitbit Moderator

‎09-23-2019 06:31 - last edited on ‎09-24-2019 13:13 by Fitbit Moderator

I am not receiving any notifications from my OnePlus 6 to my fitbit surge

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎09-24-2019 13:12

‎09-24-2019 13:12

Hi @Uditanshu, welcome to the Community Forums!

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Surge are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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‎09-24-2019 13:20

In response to RicardoFitbit

‎09-24-2019 13:20

I am not able to open the links you sent me
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‎09-29-2019 18:00

In response to Uditanshu

‎09-29-2019 18:00

Thanks for bringing this to my attention @Uditanshu, sorry for the delay in responding.

 

Can you please let me know if you're receiving an error message while trying to open the links? Such information is from our help articles in the Fitbit website and we are not experiencing any difficulty. Please try again and let me know how it goes. 

 

I'll be around.

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