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Not receiving notifications on Versa 2 after update

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‎05-20-2020 06:13 - last edited on ‎05-20-2020 14:00 by Fitbit Moderator

‎05-20-2020 06:13 - last edited on ‎05-20-2020 14:00 by Fitbit Moderator

My versa 2 just updated this morning, but now I cant get notifications to come through. When I click on notifications in the app, it says notification service not running. A phone restart is required to re-enable notifications on your tracker. I restarted my phone and still won't work. I found a post from 2018 with people experiencing the exact same problem and another update fixed it, but the update seems to have caused mine. Any help? 

 

Moderator edit: Subject for clarity 

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‎05-20-2020 15:46

In response to RicardoFitbit

‎05-20-2020 15:46

Thanks for the reply. I tried all of the troubleshooting guides and none of them worked. As a last resort, deleted the app and reinstalled it and it worked straight away. Really wish I'd done that 10 hours ago 😂. 

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3 REPLIES 3

‎05-20-2020 13:59

‎05-20-2020 13:59

Hi @Natb2408, welcome to the Community Forums! 

 

I appreciate the details that were shared in your post and for trying some troubleshooting steps before posting over here. To move forward, can you please let me know which phone are you using? I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Let me know if you have any additional questions.

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‎05-20-2020 15:46

In response to RicardoFitbit

‎05-20-2020 15:46

Thanks for the reply. I tried all of the troubleshooting guides and none of them worked. As a last resort, deleted the app and reinstalled it and it worked straight away. Really wish I'd done that 10 hours ago 😂. 

Best Answer

‎05-24-2020 18:31

In response to Natb2408

‎05-24-2020 18:31

You're welcome @Natb2408, your reply is appreciated.

 

I'm happy to know that your issue was resolved after trying some steps. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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