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Not receiving notifications on Versa 2 with Samsung S9

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‎04-23-2020 14:28 - last edited on ‎04-29-2020 12:14 by Fitbit Moderator

‎04-23-2020 14:28 - last edited on ‎04-29-2020 12:14 by Fitbit Moderator

I've just set up my new Versa 2 watch but my calls and texts aren't coming through. I've tried the troubleshooting but still no joy. Please help 😪

 

Moderator edit: Subject for clarity 

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‎04-29-2020 12:14

‎04-29-2020 12:14

Hi @Surita, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting your Versa 2 before posting. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Keep me posted and let me know if you have any additional questions.

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