Not receiving notifications with Huawei Mate 20 Pro

[Cowley79]

Have a Huawei mate 20 pro and I have a constant error message for notifications. I've restarted my phone numerous times (like it says) and still nothing. My versa 2 was brand new Xmas day and notifications have never worked! I've deleted the app and reinstalled. Logged out of my account and back in. Nothing seems to work and I'm so frustrated. Any suggestions? Thanks

Moderator edit: Subject for clarity 

[RicardoFitbit · Accepted solution]

Hi @Cowley79, It's nice to see you again participating here in the Community Forums, welcome back! 

I appreciate the details that were shared in your post. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa 2 are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Keep me posted and let me know if you have any additional questions.

[Cowley79]

Thank you for your message. I can confirm that everything seems to be resolved now after following all of the troubleshooting info given from yourself and customer service.

Hopefully things will continue to work 🙂

[RicardoFitbit]

Your update is appreciated @Cowley79, sorry for the delayed reply.

Thanks for letting me know that your notifications issue was resolved after trying some troubleshooting steps, I'm really happy to know that such feature is working again as the way it was designed. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here. 

Because your concern was resolved, I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

Thanks for being part of the Fitbit Family!

[ChelleLx]

im getting the same issues with my Huawei p20....keep having to restart....it seems to work for a few messages then stops working!!😳

Moderator edit: Format 

[Cowley79]

agh....it took me a while but it's all working for me now. All notifications coming through. One thing I had turned off for some reason was to have Fitbit always running in the background. Double check this in your phone settings. Make sure Fitbit has access to everything. Use the trouble shooting guides and try everything. I can't quite remember everything I did, sorry. I still have issues every few days with the app not finding my versa2 to sync and I have to delete it and pair it again. Pain but it gets working again with no issues. Good luck x

[GForce]

Can you tell me how exactly you sorted this problem. I've followed all the troubleshooting advice but still no notifications to my Versa 2 from my Hauwei Mate 2