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Not receiving notifications with Samsung Galaxy S10

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‎10-29-2019 09:10 - last edited on ‎10-30-2019 13:39 by Fitbit Moderator

‎10-29-2019 09:10 - last edited on ‎10-30-2019 13:39 by Fitbit Moderator

I have a Samsung Galaxy s10 phone and a Fitbit Blaze watch.  For about a month now my Fitbit stopped receiving emails notifications, text messages and call notifications.  I'm not sure how to fix it.

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎10-30-2019 13:39

‎10-30-2019 13:39

Hello @tmclpn, welcome to the Community Forums!

 

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Blaze are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

 

Keep me posted and let me know if you have any additional questions.

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‎12-11-2019 12:47

In response to RicardoFitbit

‎12-11-2019 12:47

Same here, everything stopped and I have a charge 2. It's not even an option on the app anymore

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‎12-16-2019 18:21

In response to Misse529

‎12-16-2019 18:21

Thanks for your reply @Misse529, it's a pleasure to assist you today. Sorry for the delayed response.

 

To move forward with the notifications inconvenience you're experiencing with your Charge 2, can you please let me know if the steps that were shared on my previous post were already tried? Also, please let me know when was the first time you experienced this situation and which mobile device are you using right now. Please make sure that the Fitbit app and the Android version of your phone are up to date.

 

Looking forward to your reply.

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