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Not receiving notifications with Samsung Galaxy S8+

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‎10-27-2019 07:59 - last edited on ‎10-29-2019 15:09 by Fitbit Moderator

‎10-27-2019 07:59 - last edited on ‎10-29-2019 15:09 by Fitbit Moderator

I just got my Versa Lite yesterday.  I cannot get notifications on my Lite from my phone. I just want texts and calls. I have the updated app, and I've allowed notifications,  but I'm not seeing text and calls. Please help!

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎10-27-2019 07:56

‎10-27-2019 07:56

I just got my Versa Lite yesterday.  I cannot get notifications on my Lite from my phone. I just want texts and calls. I have the updated app, and I've allowed notifications,  but I'm not seeing text and calls. Please help!

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‎10-29-2019 15:08

In response to DebbieMcM

‎10-29-2019 15:08

Hi @DebbieMcM, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for the information that was shared in your post. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa Lite are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted, I'll be around.

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‎10-29-2019 17:10

In response to RicardoFitbit

‎10-29-2019 17:10

Thank you for links, but I read all of those before I posted. Those links
are both for apple products. I have a Samsung Galaxy 8+. Although those
posts were for an iOS device, I still made sure my notifications were on, I
turned on/off my phone and fitbit, and checked my bluetooth connections. I
still cannot get notifications. When I swipe down it says "nothing new
here. You're all caught up." Sadly I will have to return this fitbit (and
the exact same one I got for my mom for Christmas) if I cannot get phone
calls and text messages. I hope someone can help me. Thank you!
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‎10-29-2019 19:16

In response to DebbieMcM

‎10-29-2019 19:16

I am having the same problems. It's been fine since I bout it and one day I stopped getting call/text notifications.I have tried EVERYTHING.. The whole reason I bought this watch is to be able to see  my calls without pulling out my phone. Ready to dump it.

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