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Not receiving notifications

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‎08-05-2019 16:59 - last edited on ‎08-06-2019 13:08 by Fitbit Moderator

‎08-05-2019 16:59 - last edited on ‎08-06-2019 13:08 by Fitbit Moderator

Since the update, my charge 2 no longer shows texts or calls from my Samsung S8 Galaxy. 

There's nothing in settings on the Fitbit app where I can change the settings for these notifications, either. Can someone give me the dummies guide to finding these notification settings and turning them on?

My Fitbit is stuff my still connecting to my phone because the app shows all the data from my Fitbit.

Location and Bluetooth are both on, and notifications are enabled in the settings in my phone.

 

Moderator edit: Subject for clarity 

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‎08-06-2019 13:07

‎08-06-2019 13:07

Hello @Ellabean welcome to the Community Forums! It's a pleasure to give you a hand with your notifications concern.

 

I appreciate all the details that were shared in your post regarding this situation. If you haven't already done so, I recommend you to check our help article: How do I get notifications from my phone on my Fitbit device? for more information about this specific feature, you'll find there steps to correctly configure notifications on your Samsung Galaxy S8 mobile device. Also, after correctly setting the notifications, you can check: My Fitbit device isn't receiving notifications from my phone to try some troubleshooting steps in case you still don't receive them.

 

Let me know how it goes, I'll be around.

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