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Not receiving notifications

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‎10-21-2019 13:18 - last edited on ‎10-22-2019 13:50 by Fitbit Moderator

‎10-21-2019 13:18 - last edited on ‎10-22-2019 13:50 by Fitbit Moderator

Get a new phone and I'm not getting my notifications it is paired as far as I can tell 

 

Moderator edit: Subject for clarity 

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‎10-22-2019 13:49 - last edited on ‎09-18-2025 08:02 by Fitbit Moderator

‎10-22-2019 13:49 - last edited on ‎09-18-2025 08:02 by Fitbit Moderator

Hi @SunsetRunner, it's nice to see you again participating here in the Community Forums!

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? You're not receiving text and phone call notifications? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured.

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Keep me posted.

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