help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving text notifications after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-29-2019 04:46 - last edited on ‎09-30-2019 13:24 by Fitbit Moderator

‎09-29-2019 04:46 - last edited on ‎09-30-2019 13:24 by Fitbit Moderator

Can anyone tell me how to get messages back from my samsung to my inspire HR please? 

 

Since the software update last week, no messages are syncing, I get notifications from other apps and from phone calls, but no texts or WhatsApp any more. 

 

I've checked all the settings are correct on my phone, I've rebooted the watch, I've uninstalled the fitbit app from my phone and re-installed.....still nothing.... please help it's really frustrating as I've only had the watch 3 months. 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎09-30-2019 13:23

‎09-30-2019 13:23

Hello @ANKLEBONE82, welcome to the Community Forums!

 

I appreciate the information ad details that were shared in your post, thanks for troubleshooting this matter prior to posting too, totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which Samsung mobile device are you using with your Fitbit? When was the first time you experienced this? You're not receiving text and WhatsApp notifications only or this affect sometimes the phone call notifications too? 

 

In the meantime I receive your answers, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Inspire HR are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes