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Not syncing

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‎07-14-2016 18:08

‎07-14-2016 18:08

I have a galaxy 7 and my Alta does not syncing consistenly. I have turned off my blue tooth and turned it in, I have Uninstaller the app and reinstalled. It is very frustrating.
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‎07-15-2016 05:35

‎07-15-2016 05:35

Welcome to the Forums @Gmv912. The reason why you are having problems with your tracker connecting with your phone, is because Samsung Galaxy S7 is not a compatible device yet. Our team is testing the compatibility of this phone.

 

Keep in mind that you can sync your tracker using a computer or a compatible device. I recommend checking our list of compatible mobile devices for any update.

 

See you around! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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